Regional (Utah Market) Field Technician
Primary Responsibilities TheRegional Field Technician is expected to Protect the legal financial and moral well being of the Larry H.
Miller Group of Companies Support the IT infrastructure for an assigned region to ensure enduser productivity Independently performs troubleshooting maintenance repair and installation activities such as assembling and installing new computer equipment or units of local area networks requiring use of standard interface protocols Assists in installation and cabling user support backups and maintenance of documentation Be a teacher to support the efforts of other employees to be successful Seek ways to improve business operations efficiencies and customer service.
Primary Duties Ensure maximum productivity and enduser service.
Troubleshoot repair maintain install and perform testing activities on various computer equipment peripherals data communication and computer network systems.
Assemble install configure and test computer equipment or units of local area networks requiring use of standard interface protocols.
Complete work orders such as installing equipment connecting and moving devices or creating components of autonomous networks installing disk drives correcting definitions on data switches protocol converters etc.
Maintain software and hardware inventory and tracking systems develop inventory lists and order stock and store electronic components.
Ensure server backups and networked user backups are performed on a regular basis.
Provide support to users relating to both hardware and software problems on their personal computers.
Perform preventive maintenance for computer data communication andor peripheral equipment test and adjust to appropriate standards.
Customer Service.
Communicate with endusers to understand their needs and educationtrain on applicable hardware or systems to ensure satisfaction.
Build rapport with endusers to establish trust and respect.
Operate with integrity.
Demand the highest ethical standards from self and others.
Set an example of outstanding attendance positive attitude professionalism including orderly and safe work environment.
Portray an example of positive attitude and professionalism in work environment.
Maintain regular and satisfactory attendance and punctuality.
Resolve customer complaints to mutual resolution.
Attend applicable training to maintain professional expertise on current on new technologies.
Perform related duties as assigned.
Communicate and help resolve client complaints and adjustments.
Job Qualifications Minimum of years extensive PC experience Extensive knowledge of Microsoft Office applications and products Extensive knowledge of general Windows systemsapplications Basic Windows domain experience Experience or knowledge with installation of PC and network hardware and software Knowledge of network and impact printer systems Wireless network equipment Knowledge of CAT cabling Knowledge of audio and video equipment Professional communication skills Preferred Qualifications A Certification Knowledge of Cisco phone systems or IPT experience ADP Dealer Services network andor hardware experience LINUXUNIX experience Physical Requirements This individual will be responsible for the dealerships in CityState.
The applicant must have reliable transportation a clean driving record a valid driver license and be willing to work oncall nights and weekends.
The applicant will also need to have the physical ability to lift at least lbs.
and work in tight spaces underneath desks on roofs etc.
.
Work performed in an Information Technology office and dealership settings Regularly required to sit stand bend reach and move about facilities including under desks on roofs etc.
as needed.
Must be able to lift up to lbs.
Perform other duties as required.
To perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of this position Leadership the individual demonstrates ethical and followership behaviors which promotes Larry H.
Miller standards resulting in a cohesive and effective team.
Compliance the individual understands and adheres to all Company standards state and federal laws and regulations as well as product pricing guidelines of all lenders agencies or business partners.
Customer Service the individual understands hisher role in providing excellent customer service through the defined Larry H.
Miller processes which promote efficiencies fairness and cost effectiveness.
EthicsIntegrity the individual represents the Larry H.
Miller Group of Companies by conducting hisher self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
Oral Communication the individual clearly identifies and professionally expresses issues in positive or negative situations.
PlanningOrganizing the individual prioritizes and plans work activities and uses time efficiently.
Quality the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Dependability the individual is consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance.
Safety and Security the individual observes safety and security procedures and uses equipment and materials properly.
Note The need may arise to revise supplement or rescind portions of this job description and dealership management reserves the right to do so at anytime.
Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Equal Opportunity Employer MinoritiesWomenProtected VeteransDisabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
Miller Group of Companies Support the IT infrastructure for an assigned region to ensure enduser productivity Independently performs troubleshooting maintenance repair and installation activities such as assembling and installing new computer equipment or units of local area networks requiring use of standard interface protocols Assists in installation and cabling user support backups and maintenance of documentation Be a teacher to support the efforts of other employees to be successful Seek ways to improve business operations efficiencies and customer service.
Primary Duties Ensure maximum productivity and enduser service.
Troubleshoot repair maintain install and perform testing activities on various computer equipment peripherals data communication and computer network systems.
Assemble install configure and test computer equipment or units of local area networks requiring use of standard interface protocols.
Complete work orders such as installing equipment connecting and moving devices or creating components of autonomous networks installing disk drives correcting definitions on data switches protocol converters etc.
Maintain software and hardware inventory and tracking systems develop inventory lists and order stock and store electronic components.
Ensure server backups and networked user backups are performed on a regular basis.
Provide support to users relating to both hardware and software problems on their personal computers.
Perform preventive maintenance for computer data communication andor peripheral equipment test and adjust to appropriate standards.
Customer Service.
Communicate with endusers to understand their needs and educationtrain on applicable hardware or systems to ensure satisfaction.
Build rapport with endusers to establish trust and respect.
Operate with integrity.
Demand the highest ethical standards from self and others.
Set an example of outstanding attendance positive attitude professionalism including orderly and safe work environment.
Portray an example of positive attitude and professionalism in work environment.
Maintain regular and satisfactory attendance and punctuality.
Resolve customer complaints to mutual resolution.
Attend applicable training to maintain professional expertise on current on new technologies.
Perform related duties as assigned.
Communicate and help resolve client complaints and adjustments.
Job Qualifications Minimum of years extensive PC experience Extensive knowledge of Microsoft Office applications and products Extensive knowledge of general Windows systemsapplications Basic Windows domain experience Experience or knowledge with installation of PC and network hardware and software Knowledge of network and impact printer systems Wireless network equipment Knowledge of CAT cabling Knowledge of audio and video equipment Professional communication skills Preferred Qualifications A Certification Knowledge of Cisco phone systems or IPT experience ADP Dealer Services network andor hardware experience LINUXUNIX experience Physical Requirements This individual will be responsible for the dealerships in CityState.
The applicant must have reliable transportation a clean driving record a valid driver license and be willing to work oncall nights and weekends.
The applicant will also need to have the physical ability to lift at least lbs.
and work in tight spaces underneath desks on roofs etc.
.
Work performed in an Information Technology office and dealership settings Regularly required to sit stand bend reach and move about facilities including under desks on roofs etc.
as needed.
Must be able to lift up to lbs.
Perform other duties as required.
To perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of this position Leadership the individual demonstrates ethical and followership behaviors which promotes Larry H.
Miller standards resulting in a cohesive and effective team.
Compliance the individual understands and adheres to all Company standards state and federal laws and regulations as well as product pricing guidelines of all lenders agencies or business partners.
Customer Service the individual understands hisher role in providing excellent customer service through the defined Larry H.
Miller processes which promote efficiencies fairness and cost effectiveness.
EthicsIntegrity the individual represents the Larry H.
Miller Group of Companies by conducting hisher self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
Oral Communication the individual clearly identifies and professionally expresses issues in positive or negative situations.
PlanningOrganizing the individual prioritizes and plans work activities and uses time efficiently.
Quality the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Dependability the individual is consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance.
Safety and Security the individual observes safety and security procedures and uses equipment and materials properly.
Note The need may arise to revise supplement or rescind portions of this job description and dealership management reserves the right to do so at anytime.
Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Equal Opportunity Employer MinoritiesWomenProtected VeteransDisabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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