Service BDC
Primary Responsibilities The Cashier is expected to Protect the legal financial and moral wellbeing of the Larry H.
Miller Group of Companies Ensure all customers are greeted in a timely and welcoming fashion to initiate positive visits Accurately process repair orders and payments to complete customer sales Reconcile repair orders and parts invoices and collect payments Be a teacher to support the efforts of other employees to be successful Seek ways to improve business operations efficiencies and customer services.
Reports to Service Manager Primary Duties Ensure maximum productivity customer service and cost control.
Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
Effectively communicate with clientele regarding invoices and payments.
Accurately review service repair orders and invoices for proper completion and calculations.
Accurately and timely process customer payments.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Perform all job duties requested from management.
Operate with integrity.
Demand the highest ethical standards from self and others.
Maintain composure within the workplace and outside the workplace when representing the Larry H.
Miller Group of Companies Set an example of good attitude and professionalism including a neat orderly and safe work environment.
Communicate and help resolve customer complaints and adjustments.
Job Qualifications High school diploma or the equivalent.
One year of experience in an auto repair facility is desirable.
One year accountingbookkeepingoffice management skills.
PHYSICAL REQUIREMENTS Work performed in a shop setting due to the location of customers.
Exposure to shop environment such as noise dust odors and fumes chemicals and adhesives.
Required to lift up to a minimum of lbs.
Regularly required to sit stand bend reach talk hear use hands and fingers.
Occasionally required to stoop kneel and crouch.
Required vision include close vision and the ability to adjust focus.
To perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of this position.
Leadership the individual demonstrates ethical and followership behaviors which promotes Larry H.
Miller standards resulting in a cohesive and effective team.
Compliance the individual understands and adheres to all Company standards state and federal laws and regulations as well as product pricing guidelines of all lenders agencies or business partners.
Customer Servicethe individual understands hisher role in providing excellent customer service through the defined Larry H.
Miller processes which promote efficiencies fairness and cost effectiveness.
EthicsIntegrity the individual represents the Larry H.
Miller Group of Companies by conducting hisher self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
Oral Communicationthe individual clearly identifies and professionally expresses issues in positive or negative situations.
PlanningOrganizingthe individual prioritizes and plans work activities and uses time efficiently.
Qualitythe individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Dependabilitythe individual is consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance.
Safety and Securitythe individual observes safety and security procedures and uses equipment and materials properly.
Note The need may arise to revise supplement or rescind portions of this job description and dealership management reserves the right to do so at any time.
Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Equal Opportunity Employer MinoritiesWomenProtected VeteransDisabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
Miller Group of Companies Ensure all customers are greeted in a timely and welcoming fashion to initiate positive visits Accurately process repair orders and payments to complete customer sales Reconcile repair orders and parts invoices and collect payments Be a teacher to support the efforts of other employees to be successful Seek ways to improve business operations efficiencies and customer services.
Reports to Service Manager Primary Duties Ensure maximum productivity customer service and cost control.
Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
Effectively communicate with clientele regarding invoices and payments.
Accurately review service repair orders and invoices for proper completion and calculations.
Accurately and timely process customer payments.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Perform all job duties requested from management.
Operate with integrity.
Demand the highest ethical standards from self and others.
Maintain composure within the workplace and outside the workplace when representing the Larry H.
Miller Group of Companies Set an example of good attitude and professionalism including a neat orderly and safe work environment.
Communicate and help resolve customer complaints and adjustments.
Job Qualifications High school diploma or the equivalent.
One year of experience in an auto repair facility is desirable.
One year accountingbookkeepingoffice management skills.
PHYSICAL REQUIREMENTS Work performed in a shop setting due to the location of customers.
Exposure to shop environment such as noise dust odors and fumes chemicals and adhesives.
Required to lift up to a minimum of lbs.
Regularly required to sit stand bend reach talk hear use hands and fingers.
Occasionally required to stoop kneel and crouch.
Required vision include close vision and the ability to adjust focus.
To perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of this position.
Leadership the individual demonstrates ethical and followership behaviors which promotes Larry H.
Miller standards resulting in a cohesive and effective team.
Compliance the individual understands and adheres to all Company standards state and federal laws and regulations as well as product pricing guidelines of all lenders agencies or business partners.
Customer Servicethe individual understands hisher role in providing excellent customer service through the defined Larry H.
Miller processes which promote efficiencies fairness and cost effectiveness.
EthicsIntegrity the individual represents the Larry H.
Miller Group of Companies by conducting hisher self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
Oral Communicationthe individual clearly identifies and professionally expresses issues in positive or negative situations.
PlanningOrganizingthe individual prioritizes and plans work activities and uses time efficiently.
Qualitythe individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Dependabilitythe individual is consistently at work and on time follows instructions responds to management direction and solicits feedback to improve performance.
Safety and Securitythe individual observes safety and security procedures and uses equipment and materials properly.
Note The need may arise to revise supplement or rescind portions of this job description and dealership management reserves the right to do so at any time.
Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Equal Opportunity Employer MinoritiesWomenProtected VeteransDisabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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