Front-line IT Ninja
Job Description
WHO WE ARE
i.t.NOW, Inc. is Utah's premier managed IT solution's provider for small and medium-sized businesses. Since 1997, i.t.NOW, Inc.'s core commitment has been to assist Utah businesses successfully reach their goals by eliminating the typical frustration, delays and expense associated with IT downtime and management.
WHAT YOULL DO
This position is of utmost importance to the success of i.t.NOW and our clients. Engineers in this position answer first line calls and service requests. This person will be a powerful communicator and manage difficult and complex client situations that need strong guidance and resolution. This person will be prompt, to the point and know the importance of communicating ETAs to clients. This person will be then able to execute with a sound degree of expertise, confidence, personality and knowledge, enabling i.t.NOW clients to experience our commitment to stellar service.
Responsibilities
WHAT YOULL NEED TO SUCCEED
Good communication with our engineers and management
Ability to communicate with client at all levels from IT personnel to CxO's and to understand business issues in context of IT issues
Take ownership of tasks and follow through to ensure complete resolution
Takes a personal interest in and responsibility for quality of work completed or associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others
Ability to provide accurate time estimates for how long a task will take
Understand that the success of individuals is measured by the success of their teams
Enjoys sharing information, supporting others, and working on a team to achieve team goals and success
Qualifications
CREDENTIALS & EXPERIENCE NECESSARY
Minimum 1 year experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
Minimum 1 year experience - Switching/ VLAN/Routing/Firewall Support
Minimum 1 year experience - Server Hardware Technologies (CPU, RAID, SCSI) Support
Minimum 1 year experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Additional Information
PLEASE EMAIL COVER LETTER AND RESUME DIRECTLY TO EMPLOYMENT@ITNOW.NET
OUR FRINGE BENEFITS INCLUDE -
GREAT TEAM MEMBERS! Professional, enthusiastic, creative people you'll enjoy spending your day with
REST AND RELAXATION! Great PTO and Paid Holiday package
FUN AND PLAYFUL ATMOSPHERE! Enjoy downtime playing in air-hockey tournaments, skee ball, playing video games in our comfy lounge areas and enjoying our regular and yummy company paid for lunches
GET EDUCATED ON US! Tuition reimbursement and on-going paid training opportunities
BENEFITS GALORE! Health, Vision, Dental, Life, Disability, 401K with 4% match and more
PROSPERITY! As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn progress and advance in your chosen profession while following along our career pathEstimated Salary: $20 to $28 per hour based on qualifications.
WHO WE ARE
i.t.NOW, Inc. is Utah's premier managed IT solution's provider for small and medium-sized businesses. Since 1997, i.t.NOW, Inc.'s core commitment has been to assist Utah businesses successfully reach their goals by eliminating the typical frustration, delays and expense associated with IT downtime and management.
WHAT YOULL DO
This position is of utmost importance to the success of i.t.NOW and our clients. Engineers in this position answer first line calls and service requests. This person will be a powerful communicator and manage difficult and complex client situations that need strong guidance and resolution. This person will be prompt, to the point and know the importance of communicating ETAs to clients. This person will be then able to execute with a sound degree of expertise, confidence, personality and knowledge, enabling i.t.NOW clients to experience our commitment to stellar service.
Responsibilities
WHAT YOULL NEED TO SUCCEED
Good communication with our engineers and management
Ability to communicate with client at all levels from IT personnel to CxO's and to understand business issues in context of IT issues
Take ownership of tasks and follow through to ensure complete resolution
Takes a personal interest in and responsibility for quality of work completed or associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others
Ability to provide accurate time estimates for how long a task will take
Understand that the success of individuals is measured by the success of their teams
Enjoys sharing information, supporting others, and working on a team to achieve team goals and success
Qualifications
CREDENTIALS & EXPERIENCE NECESSARY
Minimum 1 year experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
Minimum 1 year experience - Switching/ VLAN/Routing/Firewall Support
Minimum 1 year experience - Server Hardware Technologies (CPU, RAID, SCSI) Support
Minimum 1 year experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Additional Information
PLEASE EMAIL COVER LETTER AND RESUME DIRECTLY TO EMPLOYMENT@ITNOW.NET
OUR FRINGE BENEFITS INCLUDE -
GREAT TEAM MEMBERS! Professional, enthusiastic, creative people you'll enjoy spending your day with
REST AND RELAXATION! Great PTO and Paid Holiday package
FUN AND PLAYFUL ATMOSPHERE! Enjoy downtime playing in air-hockey tournaments, skee ball, playing video games in our comfy lounge areas and enjoying our regular and yummy company paid for lunches
GET EDUCATED ON US! Tuition reimbursement and on-going paid training opportunities
BENEFITS GALORE! Health, Vision, Dental, Life, Disability, 401K with 4% match and more
PROSPERITY! As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn progress and advance in your chosen profession while following along our career pathEstimated Salary: $20 to $28 per hour based on qualifications.
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